BPM 203 Analyzing & Resolving Conflict

This activity is offered by UC Berkeley. In this 6.5-hour, highly interactive workshop, each participant’s experience is drawn upon for the learning. The content covers how to effectively manage conflict between individuals or work teams in the workplace.

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By the end of this workshop, participants will be able to

• Identify their own and other’s conflict styles
• Analyze and map workplace conflict
• Select an appropriate strategy for managing workplace conflict
• Create a conflict resolution plan

This workshop addresses the following UC Systemwide Core Competency ABCs:

• Belonging and Community
• Stewardship
• Problem Solving
• Communication
• Collaboration

Please note: credit for similar courses at your location will not be provided for completion of this course.