Using AI to Listen, Learn, and Act on Community Feedback

Meaningful change begins with listening. Evidence shows that when we genuinely understand people’s needs and act on what we hear, we make better decisions that lead to better outcomes. So how can AI help nonprofits and foundations listen to more people, synthesize large volumes of data, and respond more effectively? Join SSIR and Feedback Labs for a 90-minute interactive session exploring AI for feedback and listening at scale. 

Building on Feedback Labs’ research and experience, we’ll hear case studies from nonprofits and foundations that are using AI to accelerate and scale listening without losing the nuance, trust, and human connection that make listening meaningful. Participants will discuss what’s working, what’s not, and what responsible AI-enabled listening can look like in practice. Whether you’re already experimenting with AI for listening or just beginning to explore its potential, you’ll leave with practical ideas and questions to help you determine where AI can, and can’t, strengthen your organization’s feedback and listening practices.

Join this interactive 90-minute program led by Alexis Banks, Director of Learning and Operations at Feedback Labs, and Annie Grier, Director of Community and Equity at Feedback Labs.

You can expect to: 

• Walk away with an understanding of how to think about effective and responsible AI use in the context of community listening.
• Learn from peers who are using AI to accelerate, scale, and strengthen their feedback processes.
• Identify strategies and tools to support your organization’s feedback collection, analysis, and course correction.

Who should attend:  
This program is designed for leaders, nonprofit professionals, and changemakers working to address complex social and organizational challenges.
This session is particularly valuable if you are:

• Responsible for collecting, analyzing, or acting on feedback from communities, program participants, or grantees
• Curious about how new tech tools may help your organization but concerned about preserving trust, accuracy, and quality in your listening practices
• Experimenting with AI tools and looking to learn more from peers, compare approaches, and refine your practice

Register now to explore how AI can help your organization listen at scale, responsibly and with care.

Program Features:

Meet the Speakers

Alexis Banks (she/her) is the Director of Learning and Operations at Feedback Labs. Alexis designs and facilitates learning initiatives on high-quality constituent feedback and listening, such as the Feedback Crash Course and Listening in this Moment series. She also oversees the organization's coaching for nonprofits and foundations and feedback resources. Before Feedback Labs, Alexis worked with foundations, international organizations, and community groups to design and launch feedback loops and managed training and coaching for thousands of organizations around the world at GlobalGiving and Root Change. 

Annie Grier (she/her) is the Director of Community and Equity at Feedback Labs. She builds and supports the feedback community, developing partnerships, supporting feedback professionals, and exploring how feedback can advance social equity. A macro social worker, she has spent more than a decade working across nonprofits, universities, and criminal justice systems, leading equity initiatives, designing programs, and conducting research and evaluation. Annie teaches social work at Fordham and Columbia Universities and serves on the Special Commission to Advance Macro Practice in Social Work.

Guest Speakers

Mariel Beasley is Head of Product and Insights at SaverLife, leading the organization’s Research and Insights and Member Experience functions. Mariel blends rigorous research with practical strategies to design impactful, user-centric solutions that measurably enhance financial health and advance financial inclusion and equity. Throughout her career, Mariel’s passion for building a world where everyone can achieve financial security has guided her professional journey, including serving as a Peace Corps volunteer in the Dominican Republic, working for Boulder County Housing and Human Services, and, most recently, co-founding and directing the Common Cents Lab, a behavioral science research lab at Duke University.

Ayawa Fiagbedzi is Manager, Strategic Learning & Impact at The Rockefeller Foundation, where she helps shape how the Foundation uses evidence to drive strategy, improve performance, and deepen impact. With experience spanning philanthropy, government, and global development, she brings a systems-level perspective to embedding evidence into decision-making and building organizational learning capacity.

  Interactive Sessions: Participants will be able to ask questions and engage with the presenters and other participants.

The price for this webinar is $129. This price includes:

●      access to join the 90-minute live webinar program

●      on-demand webinar recording access for 12 months

●      downloadable slides

●      recommended resources

If you have any questions about this program, email us at [email protected].